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FREQUENTLY ASKED QUESTIONS
🛒 How can I place an order?
Just select the product you want, click “Add to Cart”, then go to the Checkout page to complete your purchase.
💳 What payment methods are available?
We accept bank cards, Sham Cash, , and other options depending on your location.
📦 How long does shipping take?
Shipping times vary depending on your region and chosen method. Typically, it takes 3–14 business days.
🔁 Can I return or exchange a product?
Yes, returns or exchanges are accepted within 7 days of delivery, provided the product is in its original condition.
📞 How can I contact support?
You can reach us via the contact form or email us at: support@ashoshoping.com
🧾 Will I receive an invoice?
Yes, an electronic invoice will be sent to your email once the order is completed.
🔐 Is my information secure?
Absolutely. We use advanced encryption to keep your personal and payment data safe.
VENDOR FREQUENTLY ASKED QUESTIONS
📝 How can I register as a vendor?
Go to the Vendor Registration page, choose your membership plan, and complete the form to get started.
💼 What are the benefits of becoming a vendor?
Vendors enjoy features like:
Personalized store page
Product management
Order tracking
Earnings reports
Customer messaging
And more depending on the plan you choose
📦 How do I add products?
After logging in to your vendor dashboard, go to Products > Add New, fill in the product details, and submit.
1. Simple Product
A basic product with a fixed price.
2.Variable Product
Product with multiple options like size or color, each with different price/stock.
3. Grouped Product
A collection of related simple products sold together.
4. Virtual Product
Non-physical product that doesn’t require shipping.
5. Downloadable Product
Digital product that can be downloaded after purchase.
💰 How do I get paid?
Payouts are processed through Sham Cash or You can set your payout details in your vendor dashboard under Payments.
📊 Where can I track my earnings?
Navigate to Reports > Ledger Book in your dashboard to see sales, commissions, and total earnings.
🛠️ Can I manage my store settings?
Yes, you can update your logo, store name, hours, and more under Store Settings in your dashboard.
🎫 How do I respond to customer inquiries or support tickets?
You’ll find all tickets and messages in your dashboard under Support > Tickets or Inquiry sections. You can reply directly from there.
📢 How can I promote my products?
Use featured listings (if available in your plan), offer discounts, and share your store link on social media.
CONTACT US
Phone:
Email: support@ashoshoping.com
Response within 24 hours
Do you have questions about how we can help your company?
Send us an email and we’ll get in touch shortly.